Access Self Storage says it is up to its customers to decide what level of protection to take out after a blaze at its Byfleet warehouse.

The company's warehouse in Oyster Lane, Byfleet, was wrecked by a fire that started on the evening of Thursday, May 18, with firefighters on the scene for several days.

Access says there are insurance policies available that pay out a maximum of £35,000.

And it has reiterated support remains accessible for customers.

In response to clients’ claims, a spokesperson from Access Self Storage said: “When renting a storage unit, customers have the option of taking contents protection with Access or arranging their own insurance cover. 

“Customers who take contents protection with Access decide themselves what protection they need to cover the total value of their goods – from a minimum of £4,000 to a maximum of £35,000. 

“The monthly cost to the customer is dependent on the level of protection they choose to pay for. 

“All customers are prompted and reminded to ensure they take out the right level of protection to ensure their goods are fully protected.  

“During the demolition works, the contractors will be sensitive to the possibility of finding potentially salvageable property. 

“While the prospect of salvaging items is unlikely, we have instructed contractors to take due care during the works.

“And if it appears there is property which is potentially salvageable, they will notify us and the insurers so any items available can be released back to owners.

“We understand the impact the fire has had for so many of our customers and staff. 

“Our support lines have been open since the day after the fire and continue to remain open. 

“We can be contacted by email at [email protected] and by calling 0161 425 7721.”